Got Questions?
Frequently Asked Questions
What do you do?
We remove junk and unwanted materials/items from residential and commercial properties. Our rates include all labour, loading of the materials from anywhere on your property, clean up and all disposal/recycling fees. We provide all customers with an up-front written estimate before any work begins.
What type of things do you remove?
We will remove almost anything provided it can be lifted by two people and is not hazardous. Examples include:
Furniture – Couch, sofa-bed, mattress, armchair, cupboard, filing cabinets
Appliances – fridge, freezer, washer, dryer, computer, stereo, printer, TV, fax machine
Cellar, loft & garage – boxes, books, kitchenware, tools, clothes, fireplace, lawnmower
Garden refuse– branches, grass, leaves, soil, dirt, sod, compost, turf
Wood – fencing, firewood, lumber, plywood, shed, gate
Construction/ demolition – plaster, drywall, broken patio, pallet, crate, glass, concrete
Roofing / Flooring – tiles, asphalt, carpet, wood, flooring
We can not remove Hazardous Materials, including paint, chemicals, solvents, motor oils, asbestos, propane tanks, creosote (railway ties), biological or medical-related waste.
Are you insured and licensed?
Yes. Our trucks and labourers are fully licensed and insured in case of accidental damage or injury. We are also approved by environmental authorities to haul away household and commercial junk.
How do you charge?
In general, we charge by volume in terms of how much space your junk takes up in our truck. However, if you are wishing to dispose of heavier materials such as concrete or plaster surcharges would apply as we need to account for the additional disposal fees.
How big is your truck?
Our truck holds up to 15 cubic yards or 400 cubic feet measuring 10 ft. (L) x 8 ft. (W) x 5 ft. (H).
What do you do to prevent damage to my property?
In cases where we are removing junk from inside your home or business, we’re extra careful to ensure that no damage occurs to your walls and floors. For your peace of mind and ours, we are fully insured in case of accidental damage or injury.
Do I have to be at the property to have the job done?
Not always. Provided we can access your materials and have a solid understanding as to what needs to be removed, we will call you once on site with an exact quote. If you have us proceed we’ll process your credit card remotely upon completion. A copy of the quote, invoice, receipt and fridge magnet will either be left in the mailbox or mailed to a secondary location for you.